Relay-Version: version B 2.10 5/3/83; site utzoo.UUCP Posting-Version: version B 2.10.2 9/17/84; site hplabs.UUCP Path: utzoo!watmath!clyde!cbosgd!hplabs!davis From: davis@hplabs.UUCP (Jim Davis) Newsgroups: net.consumers Subject: Re: Eyeglasses and Opticians Message-ID: <1584@hplabs.UUCP> Date: Sat, 9-Feb-85 06:52:31 EST Article-I.D.: hplabs.1584 Posted: Sat Feb 9 06:52:31 1985 Date-Received: Sun, 10-Feb-85 04:57:58 EST References: <3048@umcp-cs.UUCP> Distribution: net Organization: Hewlett Packard Labs, Palo Alto CA Lines: 30 > My Dad, and most private opticians will bend over backwards to please a cus- > tomer, both before and after the sale. This includes free adjustments, even > for eyewear not bought at his store. I know that many times, my Dad would > sacrifice profit just to make the customer happy. You just don't get this > kind of service at a chain operation. > Dennis Gibbs I thought that I might put in another good word for opticians. After I moved out west, I discovered that I was still quite welcome at my optician's back in New York, even though I "certainly" wasn't going to provide him with more sales. He was more than willing to fix problems, adjust my frames, and even just chit-chat. Well, one day I needed new frames. I went to several chain outlets here to try to get a new pair of the frames. Each said approximately: "they aren't made anymore, why don't you try these". I called my old optician on Grand Island (I now live in California) and he said: "No problem Jim, I'll put them in the mail tomorrow." Later when I was getting the lenses installed out here, I was told: "Oh, we could have ordered them for you." Louis Macro, now he is a good optician! I must point out that finding such a gem is a matter of luck, I'm sure there are horror stories that could be told. -- ---------------------------------- Jim Davis (James W Davis) Email: {any_of_the_biggies} !hplabs!davis Arpa: davis%hp-labs@csnet-relay ----------------------------------