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From: tihor@acf4.UUCP (Stephen Tihor)
Newsgroups: net.followup
Subject: Re: Digital Equipment Service(DEC): Is it as bad elsewhere?
Message-ID: <590002@acf4.UUCP>
Date: Thu, 7-Feb-85 18:01:00 EST
Article-I.D.: acf4.590002
Posted: Thu Feb  7 18:01:00 1985
Date-Received: Tue, 12-Feb-85 04:40:10 EST
References: <7944@brl-tgr.ARPA>
Organization: New York University
Lines: 14

Is our DEC service decent?  Basically.  We usually have to train our
guys by hand on use of BOTH VMS and Unix except in the most simple
tools, but they usually learn.  They have dropped anything into a
spinning disk drive in over two years.

Have we had problems after power hits?  Sure.  Each time ConEd graces
us with a brieef power hit or rollercoaster surge out FPS 164 tosses
its cookies, frying boards left and right.  Then one of the fixed disks
get a bad block.  Then some systems start crashing.  Generally, over
the course of a week thereafter the overstresseD boards will start to
fail.

We lost one RP07 HDA that way, several UDA50's and a DEUNA.  The
problem is much agrivated by any existing enviornmental stress.