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From: davis@hplabs.UUCP (Jim Davis)
Newsgroups: net.consumers
Subject: Re: Eyeglasses and Opticians
Message-ID: <1584@hplabs.UUCP>
Date: Sat, 9-Feb-85 06:52:31 EST
Article-I.D.: hplabs.1584
Posted: Sat Feb  9 06:52:31 1985
Date-Received: Sun, 10-Feb-85 04:57:58 EST
References: <3048@umcp-cs.UUCP>
Distribution: net
Organization: Hewlett Packard Labs, Palo Alto CA
Lines: 30

> My Dad, and most private opticians will bend over backwards to please a cus-
> tomer, both before and after the sale.  This includes free adjustments, even
> for eyewear not bought at his store.  I know that many times, my  Dad  would
> sacrifice profit just to make the customer happy.  You just don't  get  this
> kind of service at a chain operation.
>                          Dennis Gibbs

I thought that I might put in another good word for opticians.
After I moved out west, I discovered that I was still quite
welcome at my optician's back in New York, even though I
"certainly" wasn't going to provide him with more sales.
He was more than willing to fix problems, adjust my frames,
and even just chit-chat.  Well, one day I needed new frames.
I went to several chain outlets here to try to get a new pair
of the frames.  Each said approximately: "they aren't made
anymore, why don't you try these".  I called my old optician
on Grand Island (I now live in California) and he said:
"No problem Jim, I'll put them in the mail tomorrow."  Later
when I was getting the lenses installed out here, I was told:
"Oh, we could have ordered them for you."  Louis Macro, now
he is a good optician!  I must point out that finding
such a gem is a matter of luck, I'm sure there are horror
stories that could be told.

-- 
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	Jim Davis (James W Davis)
Email:	{any_of_the_biggies} !hplabs!davis
Arpa:	davis%hp-labs@csnet-relay
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