Relay-Version: version B 2.10 5/3/83; site utzoo.UUCP Posting-Version: version B 2.10.1 6/24/83; site loral.UUCP Path: utzoo!watmath!clyde!burl!mgnetp!ihnp4!zehntel!hplabs!sdcrdcf!sdcsvax!sdccs6!loral!sdi From: sdi@loral.UUCP (Steve Irwin) Newsgroups: net.jokes Subject: Customer Service? Message-ID: <300@loral.UUCP> Date: Wed, 25-Jul-84 12:26:50 EDT Article-I.D.: loral.300 Posted: Wed Jul 25 12:26:50 1984 Date-Received: Sun, 29-Jul-84 03:43:14 EDT Organization: Loral Instruments, San Diego Lines: 64 The following does not represent the opinion of the indivi- dual posting the article nor the attitude or policy of the company providing access to the net. In accordance with company policy, we are pleased to announce that you received merchandise with the same high quality standards offered all our customers. We feel you are extremely chicken-shit on returning this stuff, particu- larly since we did not authorize the return. You know damned well we have a comprehensive and equitable Returned Goods Policy and you will play hell receiving credit unless this policy is strictly adhered to. We ship whatever the hell comes off the production line and whether it meets specifications or not is besides the point. We are reasonably confident our packaging contains the proper materials a good share of the time. By God no one is perfect. I'd like to see your production area sometime, I'll bet that you have a shit-pot full of problems too. Incidently, you have really pissed-off our Scheduling and Production people with your arbitrary statements regarding late delivery. After all, your order was only three months overdue, which is a helluva lot better than most of our cus- tomers get. What the hell do you expect? On future orders we suggest you favor us with a higher dol- lar volume and we will bust our ass. With this type volume, we can guarantee a maximum late order of two months . . . how's that for a 3-day improvement? As a valued customer, it is certainly your privilege to request we check future orders more closely for requested shipping dates, but your prickish attitude will, we are con- fident, result in our shipping so damned late you will be in such a bind that you will gladly accept any old shit we want to get rid of. By the way, don't give us any crap about order cancella- tions; we're already in production. We could, however, see our way clear to stop production if you will pay 90% cancel- lation charges. Otherwise . . . tough shit. In summary, you work with us and we work with you. BUT don't pull that irate customer shit on us, we've been down that path before. Warm personal regards, P.S. You screwed up again when you insisted our part doesn't resemble your specification drawing. BULLSHIT!! Your drawing isn't even close to our part. We knew there was 1-1/4" difference between the part and the drawing which we consider minor and totally insignificant. Why don't you get on your engineer's ass for a change.