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From: porter@inuxd.UUCP (J Porter)
Newsgroups: net.micro
Subject: Re: Another Mac Review - Memory Expansion
Message-ID: <457@inuxd.UUCP>
Date: Sun, 19-Feb-84 17:01:10 EST
Article-I.D.: inuxd.457
Posted: Sun Feb 19 17:01:10 1984
Date-Received: Mon, 20-Feb-84 08:46:22 EST
References: <16134@sri-arpa.UUCP>, <172@tymix.UUCP>, <2173@hplabs.UUCP>
Organization: AT&T Consumer Products Div., Indianapolis
Lines: 28

Soldered in RAMs are a sore subject with me and Hewlitt/Packard.
Look who is calling the kettle black.

I have an HP9816 computer at work which developed a memory failure after five months of ownership.
(The warrantee is for only 3 months!!!!!!)  The computer
started beeping and came up with some diagnostic messages
on the screen as to what address was failing on power-up test.
My initial reaction:  no problem, I'll just lookup in the
manual which memory chip corresponds to that address and slip in a new chip.   WRONG!!!
The sucker was soldered in!!!!  I decided to call my local
HP rep and talk to the service department.  They informed me that I
was going to have to pay a large sum of money (about $500) as a
standard service charge on the CPU board.  I tried to explain to them that
it was only a memory chip that went bad, but I had no choice.  I was
caught between a rock and a hard place. So I gave in.

Then they tried to send my computer to Rolling Meadows to have it serviced,
'cause that was the official procedure.  I about had a fit.

To make a long story short, they did replace the CPU board in Indy
(they had a spare laying around - I wonder why????) and I was on my way.

I hope someone at HP is listening.

Jeff Porter (inuxd!porter)
AT&T Consumer Products
Indianapolis
(317) 845-6214