Relay-Version: version B 2.10 5/3/83; site utzoo.UUCP Posting-Version: version B 2.10.1 6/24/83; site inuxd.UUCP Path: utzoo!watmath!clyde!floyd!harpo!ihnp4!inuxc!inuxd!porter From: porter@inuxd.UUCP (J Porter) Newsgroups: net.micro Subject: Re: Another Mac Review - Memory Expansion Message-ID: <457@inuxd.UUCP> Date: Sun, 19-Feb-84 17:01:10 EST Article-I.D.: inuxd.457 Posted: Sun Feb 19 17:01:10 1984 Date-Received: Mon, 20-Feb-84 08:46:22 EST References: <16134@sri-arpa.UUCP>, <172@tymix.UUCP>, <2173@hplabs.UUCP> Organization: AT&T Consumer Products Div., Indianapolis Lines: 28 Soldered in RAMs are a sore subject with me and Hewlitt/Packard. Look who is calling the kettle black. I have an HP9816 computer at work which developed a memory failure after five months of ownership. (The warrantee is for only 3 months!!!!!!) The computer started beeping and came up with some diagnostic messages on the screen as to what address was failing on power-up test. My initial reaction: no problem, I'll just lookup in the manual which memory chip corresponds to that address and slip in a new chip. WRONG!!! The sucker was soldered in!!!! I decided to call my local HP rep and talk to the service department. They informed me that I was going to have to pay a large sum of money (about $500) as a standard service charge on the CPU board. I tried to explain to them that it was only a memory chip that went bad, but I had no choice. I was caught between a rock and a hard place. So I gave in. Then they tried to send my computer to Rolling Meadows to have it serviced, 'cause that was the official procedure. I about had a fit. To make a long story short, they did replace the CPU board in Indy (they had a spare laying around - I wonder why????) and I was on my way. I hope someone at HP is listening. Jeff Porter (inuxd!porter) AT&T Consumer Products Indianapolis (317) 845-6214