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From: kens@hammer.UUCP (Ken Serack)
Newsgroups: net.auto
Subject: Consumer Satisfaction Index
Message-ID: <504@hammer.UUCP>
Date: Fri, 10-Feb-84 12:15:01 EST
Article-I.D.: hammer.504
Posted: Fri Feb 10 12:15:01 1984
Date-Received: Wed, 15-Feb-84 04:26:25 EST
Organization: Tektronix, Wilsonville OR
Lines: 74

The March 1984 issue of Road & Track (p.112) has an article on
automotive quality. J.D. Powers and Assoc. compiled a table entitled
Consumer Satisfaction Index. 

Shown below are the tables for 1982 and 1983.

***************************************************

1982 Consumer Satisfaction Index ranking and scores 
(Based on 1981 model year cars)
Source: J.D. Powers & Assoc.

The industry standard is 103.

1.  Mercedes Benz:   155
2.  Toyota:          149
3.  Honda:           148
4.  BMW:             126
5.  Subaru:          117
6.  Volvo:           115
7.  Isuzu:           112
8.  Mazda:           107
9.  Datsun:          106
10. Volkswagen:      102
11. Porsch-Audi:      97
12. Mitsubishi:       95
13. Oldsmobile:       92
14. Lincoln-Mercury:  92
15. Cadillac:         92
16. Chrysler:         91
17. Chevrolet:        89
18. Ford:             89
19. Buick:            87
20. AMC:              81
21. Pontiac:          72
22. Renault:          59


***************************************************

1983 Consumer Satisfaction Index ranking and scores 
(Based on 1982 model year cars)
Source: J.D. Powers & Assoc.

The industry average score is 100.

1.  Mercedes Benz:    159
2.  Toyota:           137
3.  Subaru:           135
4.  Honda:            124
5.  Mazda:            118
6.  Volvo:            115
7.  Lincoln-Mercury:  114
8.  BMW:              110
9.  Saab              108
10. Porsch-Audi:      108
11. Ford:             107
12. Mitsubishi:       103
13. Jaguar            101
14. Nissan:           101
15. Volkswagen:        98
16. Dodge:             93
17. Oldsmobile:        92
18. Chrysler-Plymouth: 90
19. Chevrolet:         83
20. Isuzu:             81
21. Cadillac:          81
22. Buick:             81
23. Pontiac:           77
24. AMC:               76
25. Renault:           60
26. Other European:    54

***************************************************